#ducati-chat-bubble {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 9999;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.25);
  transition: transform 0.2s, box-shadow 0.2s;
}

#ducati-chat-bubble:hover {
  transform: scale(1.08);
  box-shadow: 0 6px 24px rgba(0, 0, 0, 0.3);
}

#ducati-chat-panel {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 10000;
  width: 380px;
  max-width: calc(100vw - 32px);
  height: 520px;
  max-height: calc(100vh - 48px);
  background: var(--color-white, #fff);
  border-radius: 16px;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.2);
  display: none;
  flex-direction: column;
  overflow: hidden;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

#ducati-chat-panel.ducati-chat-open {
  display: flex;
}

#ducati-chat-header {
  background: linear-gradient(135deg, var(--color-ducati-red, #cc0000), var(--color-ducati-dark-red, #8b0000));
  color: var(--color-white, #fff);
  padding: 16px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-weight: 600;
  font-size: 15px;
  flex-shrink: 0;
}

#ducati-chat-close {
  background: none;
  border: none;
  color: var(--color-white, #fff);
  font-size: 24px;
  cursor: pointer;
  line-height: 1;
  padding: 0;
  opacity: 0.8;
}

#ducati-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.ducati-chat-msg {
  max-width: 85%;
  animation: ducati-chat-fade-in 0.3s ease;
}

.ducati-chat-msg-assistant,
.ducati-chat-msg-staff {
  align-self: flex-start;
}

.ducati-chat-msg-user {
  align-self: flex-end;
}

.ducati-chat-msg-system {
  align-self: center;
  max-width: 100%;
}

.ducati-chat-system {
  font-size: 12px;
  color: var(--color-gray-600, #646970);
  text-align: center;
  padding: 6px 12px;
  background: var(--color-gray-100, #f0f0f0);
  border-radius: 8px;
}

.ducati-chat-msg-label {
  font-size: 10px;
  font-weight: 600;
  color: var(--color-gray-600, #646970);
  margin-bottom: 2px;
  padding: 0 4px;
}

.ducati-chat-msg-text {
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 14px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}

.ducati-chat-msg-assistant .ducati-chat-msg-text {
  background: var(--color-gray-100, #f0f0f0);
  color: var(--color-gray-900, #1d2327);
  border-bottom-left-radius: 4px;
}

.ducati-chat-msg-staff .ducati-chat-msg-text {
  background: var(--color-blue-100, #e8f0fe);
  color: var(--color-gray-900, #1d2327);
  border-bottom-left-radius: 4px;
}

.ducati-chat-msg-user .ducati-chat-msg-text {
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border-bottom-right-radius: 4px;
}

.ducati-chat-msg-time {
  font-size: 10px;
  color: var(--color-gray-500, #8c8f94);
  margin-top: 4px;
  padding: 0 4px;
}

.ducati-chat-msg-user .ducati-chat-msg-time {
  text-align: right;
}

#ducati-chat-handoff {
  display: block;
  width: calc(100% - 32px);
  margin: 0 16px 8px;
  padding: 8px 12px;
  background: var(--color-white, #fff);
  border: 1px solid var(--color-ducati-red, #cc0000);
  color: var(--color-ducati-red, #cc0000);
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  flex-shrink: 0;
}

#ducati-chat-handoff:hover {
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
}

#ducati-chat-new {
  display: block;
  width: calc(100% - 32px);
  margin: 0 16px 12px;
  padding: 10px 12px;
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border: none;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  flex-shrink: 0;
}

#ducati-chat-new:hover {
  background: var(--color-ducati-dark-red, #8b0000);
}

#ducati-chat-input-wrap {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid var(--color-gray-200, #eee);
  flex-shrink: 0;
}

#ducati-chat-input {
  flex: 1;
  border: 1px solid var(--color-gray-300, #ddd);
  border-radius: 12px;
  padding: 10px 14px;
  font-size: 14px;
  resize: none;
  max-height: 80px;
  outline: none;
  font-family: inherit;
}

#ducati-chat-input:focus {
  border-color: var(--color-ducati-red, #cc0000);
}

#ducati-chat-send {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  padding: 0;
}

#ducati-chat-send svg {
  display: block;
  width: 18px;
  height: 18px;
  flex-shrink: 0;
}

#ducati-chat-prechat {
  flex: 1;
  overflow-y: auto;
  padding: 24px 16px;
  display: none;
}

#ducati-chat-prechat.ducati-chat-prechat-visible {
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.ducati-chat-prechat-inner {
  background: var(--color-gray-50, #f9f9f9);
  border: 1px solid var(--color-gray-200, #eee);
  border-radius: 12px;
  padding: 20px;
}

.ducati-chat-prechat-error {
  margin: 0 0 12px;
  padding: 8px 10px;
  background: var(--color-error-bg, #fcf0f1);
  color: var(--color-error, #d63638);
  border-radius: 6px;
  font-size: 13px;
}

  margin: 0 0 14px;
  font-size: 14px;
  color: var(--color-gray-700, #3c434a);
  line-height: 1.5;
}

.ducati-chat-prechat-inner label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--color-gray-600, #646970);
  margin-bottom: 4px;
}

.ducati-chat-prechat-inner input {
  display: block;
  width: 100%;
  padding: 10px 12px;
  margin-bottom: 12px;
  border: 1px solid var(--color-gray-300, #ddd);
  border-radius: 8px;
  font-size: 14px;
  box-sizing: border-box;
}

.ducati-chat-prechat-inner input:focus {
  border-color: var(--color-ducati-red, #cc0000);
  outline: none;
}

.ducati-chat-prechat-inner input.ducati-chat-field-error {
  border-color: var(--color-error, #d63638);
}

#ducati-chat-prechat-submit {
  display: block;
  width: 100%;
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border: none;
  padding: 10px 16px;
  border-radius: 8px;
  font-size: 14px;
  cursor: pointer;
  font-weight: 600;
  margin-top: 4px;
}

#ducati-chat-prechat-submit:hover {
  background: var(--color-ducati-dark-red, #8b0000);
}

#ducati-chat-panel.ducati-chat-prechat-active #ducati-chat-messages,
#ducati-chat-panel.ducati-chat-prechat-active #ducati-chat-handoff,
#ducati-chat-panel.ducati-chat-prechat-active #ducati-chat-input-wrap,
#ducati-chat-panel.ducati-chat-prechat-active #ducati-chat-contact {
  display: none !important;
}

#ducati-chat-contact {
  padding: 0 16px 12px;
  flex-shrink: 0;
}

.ducati-chat-contact-inner {
  background: var(--color-gray-50, #f9f9f9);
  border: 1px solid var(--color-gray-200, #eee);
  border-radius: 12px;
  padding: 14px;
}

.ducati-chat-contact-inner input {
  display: block;
  width: 100%;
  padding: 8px 12px;
  margin-bottom: 8px;
  border: 1px solid var(--color-gray-300, #ddd);
  border-radius: 8px;
  font-size: 13px;
  box-sizing: border-box;
}

#ducati-chat-contact-submit {
  background: var(--color-ducati-red, #cc0000);
  color: var(--color-white, #fff);
  border: none;
  padding: 8px 16px;
  border-radius: 8px;
  font-size: 13px;
  cursor: pointer;
  font-weight: 600;
}

#ducati-chat-contact-skip {
  background: var(--color-gray-100, #f0f0f0);
  color: var(--color-gray-600, #646970);
  border: none;
  padding: 8px 16px;
  border-radius: 8px;
  font-size: 13px;
  cursor: pointer;
}

.ducati-chat-typing {
  display: flex;
  gap: 4px;
  padding: 10px 14px;
  background: var(--color-gray-100, #f0f0f0);
  border-radius: 16px;
  width: fit-content;
}

.ducati-chat-typing span {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--color-gray-500, #8c8f94);
  animation: ducati-chat-bounce 1.4s infinite ease-in-out both;
}

@keyframes ducati-chat-bounce {
  0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; }
  40% { transform: scale(1); opacity: 1; }
}

@keyframes ducati-chat-fade-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (max-width: 480px) {
  #ducati-chat-panel {
    bottom: 0;
    right: 0;
    width: 100vw;
    height: 100vh;
    max-height: 100vh;
    border-radius: 0;
  }
}